- Serve as the subject matter expert in Collaboration and Customer Experience solutions
- Design and deliver customized technical architectures that meet customer needs
- Develop and maintain technical competency and certifications for core product areas
- Provide consulting, strategic road-mapping, and technical sales support
Role Responsibilities
- Perform Discovery and Documentation of Business Requirements
- Ensure accuracy in Statements of Work, product architectures, and ROI/TCO models
- Participate in Solution/Delivery Assurance and Services Handoff Meetings
- Foster relationships with technical peers at manufacturers