Job Title: Customer Support Executive
Experience: 1+ Years
Location: Bangalore & Chennai

Job Summary:
We are looking for a Customer Support Executive with strong communication skills and a customer-first approach. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and coordinating with internal and external teams to ensure a seamless customer experience.

Requirements:

- Minimum 1+ years of experience in Customer Support or a similar role
- Robust verbal and written communication skills
- Good interpersonal and customer handling skills
- Ability to multitask and coordinate with multiple stakeholders
- Strong problem-solving and analytical skills
- Basic knowledge of handling customer calls and CRM tools is an added advantage

Key Responsibilities:





- Handle inbound and outbound calls to assist customers with their queries and concerns
- Provide prompt and effective resolutions while ensuring high customer satisfaction
Understand customer requirements and offer appropriate solutions
- Coordinate with vendors and the production team for order-related updates and issue resolution
- Maintain clear and professional communication with customers at all times
- Track, follow up, and close customer queries within defined timelines
- Build and maintain positive relationships with customers

Preferred Skills:

Ability to handle pressure and manage time effectively
Proactive approach to identifying and resolving issues
Team player with a positive attitude

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