* Handle customer queries and complaints via calls, WhatsApp, email, social media, and marketplaces*.
* Resolve *order/product issues* and coordinate with internal teams.
* Maintain *customer complaint and resolution records*.
* Manage *front desk, visitors, calls, couriers, and meeting coordination*.
* Handle basic *office administration, supplies, documentation, and vendor coordination*.
* Support *HR/admin activities and other tasks* assigned by management.
Key Skills: Positive verbal & written communication, customer handling, coordination & follow-up, multitasking, basic MS Excel/Google Sheets & MS Office, WhatsApp Business, email, social media platforms, and EPABX/phone systems.
📌 customer support Executive (Mumbai)
🏢 Happiest Resume
📍 Mumbai
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