Job role- customer support Executive

Gender: Female

Qualification: Any Graduate

Experience: 3 years

Location: Vile Parle West, Mumbai

Work Type: Full-Time

Languages: English & Hindi

Key Responsibilities:-

* Handle customer queries and complaints via calls, WhatsApp, email, social media, and marketplaces*.

* Resolve *order/product issues* and coordinate with internal teams.

* Maintain *customer complaint and resolution records*.

* Manage *front desk, visitors, calls, couriers, and meeting coordination*.

* Handle basic *office administration, supplies, documentation, and vendor coordination*.

* Support *HR/admin activities and other tasks* assigned by management.

Key Skills: Positive verbal & written communication, customer handling, coordination & follow-up, multitasking, basic MS Excel/Google Sheets & MS Office, WhatsApp Business, email, social media platforms, and EPABX/phone systems.

Thanks and regards

Shrankhala

HR Associate

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