We are seeking a highly skilled and 8-10 years of experienced ServiceNow
Consultant/Engineer with proven expertise in implementing and supporting IT
Operations Management (ITOM), CMDB and IT Asset Management (ITAM) modules.
The ideal candidate will possess hands-on experience in configuring, customizing, and
optimizing ServiceNow solutions to meet enterprise IT needs. Certifications: (positive to have) 1. Certified System Administrator (CSA) 2. Certified Application Developer (CAD) 3. Certified Implementation Specialist (CIS-ITSM) 4. CMDB - Discovery and Service Mapping Responsibilities: Expertise in ServiceNow Discovery. Creates and maintains custom patterns,
probes, and sensors to accommodate internal discovery requirements. Expertise in Service Mapping features and functionality. Understanding of network protocols (e.g., SNMP, WMI, SSH) Knowledge of CMDB structure and data relationships AI/ML CMDB Data Model Extension - CMDB and AI Integration for AI/ML
Modelling, Service Mapping for AI- Map and visualize the dependencies between AI
services/models and the underlying infrastructure (cloud resources, network,
data sources) in the Service Graph Data Quality/Normalization - Implement CMDB health metrics, data certification,
and discovery/integration processes to ensure high quality, up-to-date data for AI
training and runtime diagnostics Enhanced Impact Analysis - Configure AI/ML algorithms to use CMDB
relationships during Incident, Problem, and Change Management Proactive resource Management - Configure tracking of utilization metrics
(especially for high-cost AI CIs like GPUs or cloud functions)



against the CMDB AI-Driven Event Correlation - Integrate Event Management (ITOM) with the
CMDB. AI correlates noise (events) and aggregates them into actionable
alerts/incidents based on the affected CIs and services defined in the CMDB Candidate worked on Yokohama/Zurich AI features and capabilities such as
GenAI and Now Assist (Now LLM and Agentic AI) Worked on HAM/SAM and CAM Asset life cycle management. Ability to align discovery data with IT service management processes Strong analytical and problem-solving abilities Participate in the design, development, and implementation of enhancements of
Service-now instances. Participates in platform upgrade planning, testing, and validation. Document system and application architectures Solid understanding of Agile Framework and ceremonies (e.g., Standups, review,
refinement) Design, develop, optimize, and enhance Service-now application software to
deliver solutions that automate and audit business processes. Solid understanding of the application development lifecycle process, including
requirement analysis, quality assurance, design, scheduling, implementation,
issue tracking, version control release management and deployment.
As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team
supporting the ServiceNow infrastructure, tools and integrations as well as acting as
level 3 escalation for the Service Desk.
Being assigned to an Agile/Kanban team means this role also participates in all agile
driving activities including daily SCRUMs and after hours releases support. You will also
be expected to follow best practice standards and participates in review, refine and
documenting these standards.

📌 Technical Lead / ATA /TA (Bengaluru)
🏢 Boolean Staffing Recruitment Solutions
📍 Bengaluru