Experience: Minimum 1 year of Customer Service experience
English Proficiency: Fluent English – C1 level and above
Roles & Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently while maintaining professionalism.
- Record and maintain customer interactions, transactions, and feedback in the CRM system.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain high standards of customer satisfaction and service quality.