Answer direct calls / chat (Chat through official Social Medial Accounts / Website / Whatsapp account) professionally to provide information about products / orders, take / cancel orders, or obtain details of complaints.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow up to ensure that appropriate actions were taken on customers’ requests.Provide accurate, valid and complete information by using the right methods/toolsRefer unresolved customer grievances or special requests to designated departments for further investigation.Manage large amounts of incoming calls/outgoing callsTarget oriented towards generating positive Feedbacks / Reviews by calling / chatting / over email for the different platforms like company’s own website, Social Media account, Google Reviews etc.Identify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationKeep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken and file the documents.Follow communication procedures, guidelines and policies

📌 Customer Care Executive (Delhi)
🏢 Important Business
📍 Delhi