We are currently seeking Customer Relationship Officers to join our Contact Center. Reporting to the Team Manager, you will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction. Constant contributions towards achieving service level and abandon rate targets.The primary responsibility of the role includes (but is not limited to):Service customers over the phone and practices telephone courtesies at all times.Practicing quality in all aspect of the job to ensure customer satisfaction.Consistently cross sell and upsell group’s financial products and services during customer interaction.