? Manage incoming calls and customer service inquiries? Identify and act according to customer’s need? Ask questions to understand customer issue/reason for call? Provide accurate, valid and complete information by using the right methods/tools? Handle customer complaints provide appropriate solutions and alternatives withinthe time limits? Follow up on assigned cases to ensure resolution? Exercise solid decision making and make sound judgements? Keep records of customer interactions, process customer accounts and filedocuments? Handle grievances to preserve the company’s reputation? Go the “extra mile” to provide exceptional customer service? Meet call Quality standards and CSAT? Ensure Staffing, AHT, Break adherence expectations are met on daily basisSo interested candidates call me (phone hidden)
📌 Customer Care Executive (Delhi)
🏢 Leading
📍 Delhi
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