Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls in a qualified and courteous manner.
- Process international customer requests related to travel bookings, cancellations, and modifications using blended processes.
- Provide accurate information on flight schedules, routes, fares, and policies to customers while maintaining high levels of product knowledge.
- Escalate complex issues to senior team members or supervisors when necessary while ensuring timely resolution.
Job Requirements :
- 1-5 years of experience in an International BPO environment with expertise in handling international voice process.
- Strong communication skills with the ability to work effectively in a fast-paced environment.
- Proficiency in processing multiple tasks simultaneously while maintaining attention to detail and accuracy.
📌 Customer Support Executive (Gurugram)
🏢 Fortuna Retail
📍 Gurugram
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