- Handle customer queries and complaints across calls, WhatsApp, and email.
- Resolve issues promptly and ensure proper follow-up.
- Assist with orders, deliveries, returns, refunds, and replacements.
- Provide accurate product and usage information.
- Maintain a positive, empathetic, and skilled customer experience.
- Coordinate with internal teams to resolve customer issues.
- Collect and analyse customer feedback.
- Manage escalations and ensure timely closure.
- Maintain customer records and interaction history.
- Support customer retention and repeat purchases.
- Identify recurring issues and suggest improvements.
- Track customer satisfaction and service performance.