Role & responsibilities
- Perform a variety of account management functions related to the continued growth, profitability, and retention of quality business and the development of solid relationships with assigned customers.
- Act responsibly as the primary communication channel between our customers and GRIs various cross functional team members in our global operations.
- Work with the management and sales team to onboard and integrate recent clients and the development of existing client relationships.
- Generate product quotes that meet client needs and optimize profitability.
- Manage commercialization opportunities through the project lifecycle.
Performs final assessments to the readiness of new product launch. Continually monitors the project to identify any issue that may have a negative impact on the initiative.
- Conduct discovery on a frequent basis to fully understand and best communicate the customers expectations to all necessary GRI team members.
- Improve customer satisfaction by improving responsiveness and anticipating customer needs.
- Engage with global supply chain team to ensure annual targets are tracking to be met by ensuring a robust, cost-effective supply pipeline
- Responsible for updating and managing all customer data as well as ensuring that all GRI team members are kept current on this data.
Preferred candidate profile:
Proven skill and experience in key account management, business analysis and sales forecast (International).