Role Descriptions: Job Requirements510 years of experience in IT Service Management IT Operations with solid focus on CMDB and ITOMStrong expertise in CMDB design| implementation| and governance| including CI lifecycle management and relationship mappingHands-on experience with ServiceNow Discovery| including MID Servers| probes| patterns| and credential managementExperience in Service Mapping and dependency mapping across enterprise applicationsStrong knowledge of ITOM modules such as Event Management| Orchestration| and Cloud DiscoveryExperience in CMDB data reconciliation| normalization| and data quality managementGood understanding of ITIL processes (Incident| Problem| Change| Release) and their integration with CMDBExposure to integration with external data sources (e.g.| monitoring tools| infrastructure platforms)Familiarity with scripting or automation (JavaScript PowerShell APIs) for CMDB Discovery customizationStrong analytical| troubleshooting| and stakeholder communication skills.Key ResponsibilitiesDesign| implement| and maintain the Configuration Management Database (CMDB) ensuring accuracy| completeness| and integrity of CI data Configure and manage ServiceNow Discovery| including probes| sensors| and MID servers for automated CI population Establish and enforce CMDB governance policies| naming conventions| and data standardsPerform CMDB audits| reconciliation| and data quality improvements to maintain trusted configuration dataLead and support Service Mapping initiatives to map business services and their dependencies Configure and support ITOM modules (Event Management| Orchestration| Discovery) to improve operational visibility Integrate CMDB with external tools and data sources (monitoring| infrastructure| cloud platforms)
Collaborate with infrastructure| application| and platform teams to ensure accurate CI population and relationship mapping Provide reporting and insights on CMDB health| coverage| and data quality metrics Support incident| problem| and change management processes using accurate CMDB data Drive continuous improvement and automation initiatives across CMDB and ITOM processes Maintain detailed documentation| SOPs| and configuration standards.Section IV - Job Qualifications SkillsSectionDetails Example ContentDomainIT Service Management IT Operations (CMDB ITOM)Soft SkillsStrong troubleshootingAnalytical MindsetCommunication SkillsCustomer FocusDocumentationEducation RequirementsCertifications ServiceNow CSACIS (Discovery CMDB ITOM preferred)Section V - Sample Questions for Training ModelTechnical1.Explain the CMDB data model and how CI relationships are maintained.2.How does ServiceNow Discovery work (MID Server| probes| patterns| sensors)3.What is Service Mapping| and how does it differ from Discovery4.How do you ensure CMDB data quality and reconciliation5.Explain the role of Event Management in ITOM and its integration with CMDB.Sce
Essential Skills: Job Requirements510 years of experience in IT Service Management IT Operations with strong focus on CMDB and ITOMStrong expertise in CMDB design| implementation| and governance| including CI lifecycle management and relationship mappingHands-on experience with ServiceNow Discovery| including MID Servers| probes| patterns| and credential managementExperience in Service Mapping and dependency mapping across enterprise applicationsStrong knowledge of ITOM modules such as Event Management| Orchestration| and Cloud DiscoveryExperience in CMDB data reconciliation| normalization| and data quality managementGood understanding of ITIL processes (Incident| Problem| Change| Release) and their integration with CMDBExposure to integration with external data sources (e.g.| monitoring tools| infrastructure platforms)Familiarity with scripting or automation (JavaScript PowerShell APIs) for CMDB Discovery customizationStrong analytical| troubleshooting| and stakeholder communication skills.Key ResponsibilitiesDesign| implement| and maintain the