Own the complete recruitment cycle for approximately 5-6 positions per month across functions such as:
- Telecalling / Contact Centre
- Regional-language agents
- Team Leaders
- Sales
- MIS / Operations
- Marketing
- Internships
- Managerial positions
Responsibilities include:
- Understand manpower requirements from functional heads.
- Create and update JDs.
- Post jobs across Naukri, LinkedIn, Indeed, Apna, Internshala and other relevant platforms.
- Source and shortlist candidates.
- Conduct initial HR screening.
- Schedule interviews with functional managers.
- Coordinate interview feedback.
- Handle salary discussions and negotiations within approved budgets.
- Release offers.
- Follow up with candidates until joining.
- Coordinate recruitment consultants where required.
- Develop employee referral and college-hiring channels.
Recruitment should be managed as a measurable funnel rather than simply a sourcing activity.
2. Own Recruitment Metrics
Track and improve
- Open positions
- Applications/sourcing funnel
- Shortlisted candidates
- Interview-to-selection ratio
- Offer acceptance %
- Offer-to-joining %
- Hiring TAT
- Cost per hire
- No-shows
- Early attrition
Particular focus should be given to improving joining and retention for high-volume contact-centre positions.
3. Employee Onboarding
Create a professional and structured onboarding experience.
Own
Pre-Joining Day 1 First Week Functional Onboarding Probation Confirmation
Responsibilities include:
- Collect joining documents.
- Prepare offer/contract letters.
- Create employee records.
- Coordinate laptop/mobile/SIM/other asset allocation.
- Explain HR policies and workplace expectations.
- Introduce VQualify's culture and values.
- Coordinate functional induction with managers.
- Ensure HRMS/biometric enrolment.
- Track probation and confirmation timelines.
4. Attendance, Leave & HRMS
Take complete ownership of Quikchex HRMS and biometric attendance management.
This includes
- Daily attendance monitoring.
- Late-coming records.
- Leave management.
- Attendance regularisation.
- Absenteeism tracking.
- Missing punch resolution.
- Monthly attendance closure.
- Maintaining accurate employee records.
Work closely with managers to ensure attendance discipline while maintaining consistency and fairness.
5. Payroll Coordination
VQualify works with a third-party payroll partner.
You will own the internal payroll process and vendor coordination, including:
- Monthly attendance inputs
- Leave inputs
- New joiners
- Exits
- Salary revisions
- Incentives
- Deductions
- Loss of pay
- Other payroll inputs
Validate payroll output before processing and resolve employee payroll queries.
The objective is accurate and timely payroll with minimum employee escalations.
Hands-on statutory processing is not mandatory, but you should understand the basics well enough to coordinate with partners, maintain records and identify gaps.
7. Performance Management
Work with functional heads to create and execute a structured performance-management process:
Handle employee issues professionally, confidentially and objectively while balancing employee fairness with organisational discipline.
11. HR Policies & Documentation
Help implement,
improve and maintain policies covering:
- Attendance
- Leave
- Working hours
- Code of Conduct
- POSH
- Performance
- Probation
- Notice period
- Reimbursements
- Work from Home
- Other employee policies
Ensure policies don't merely exist as documentsthey should be communicated, understood and consistently followed.