We are looking for an enthusiastic and customer-focused Tele caller to handle inbound and outbound calls for our cable TV services. The Tele caller will be responsible for promoting service packages, handling customer queries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and the ability to meet sales and service targets.
Key Responsibilities
Customer Interaction & Sales
Make outbound calls to prospective and existing customers to promote broadband packages and offers.
Handle inbound calls and provide accurate information regarding services, plans, and billing.
Convert inquiries into sales and achieve daily/weekly/monthly sales targets.
Cross-sell and upsell value-added services such as broadband, or premium offers.
Customer Support.
Address customer complaints, queries, and service requests effectively.
Ensure timely follow-up on customer calls and provide resolutions.
Maintain high levels of customer satisfaction and build strong customer relationships.
Operational Support.
Record customer details, interactions, and transactions in CRM systems.
Coordinate with the operations/technical team for installation, activation, and service requests.
Share customer feedback and market insights with the management team.
Requirement.
Minimum 12th Pass / Graduate preferred.
0-1 year of experience as a Tele caller, Customer Care Executive, or Sales Representative (Telecom preferred).
Excellent verbal communication in local language, Hindi, and basic English.
Strong persuasive and negotiation skills.
Basic computer knowledge (MS Office/CRM tools).
Ability to work in a rapid-paced environment and achieve targets.