Key Responsibilities:
Guest Service & Experience
- Greet and Welcome: Greet guests promptly and warmly upon arrival, seating them and presenting menus.
- Order Taking: Take food and beverage orders accurately, offering recommendations, explaining specials, and answering questions about menu items.
- Service Excellence: Serve food and beverages promptly according to established service standards (e.g., American/French service) and ensure correct temperature.
- Check-ins: Check with guests to ensure satisfaction with each course and proactively resolve any issues.
- Upselling: Maximize sales revenue by suggesting appetizers, desserts, beverages, and promotional items.
Operational Duties
- Setup & Breakdown: Perform opening and closing side duties, including cleaning, polishing cutlery/glassware, and setting up tables according to standards.
- Cleanliness:
Maintain the highest standards of cleanliness and hygiene in the dining area, service stations, and restrooms.
- Order Coordination: Coordinate with kitchen and bar staff to ensure timely and accurate delivery of orders.
- Billing: Accurately process guest payments using the Point of Sale (POS) system.
Compliance & Teamwork
- Safety & Hygiene: Adhere to all health, safety, and hygiene standards (including HACCP protocols).
- Team Collaboration: Collaborate with team members to achieve service excellence and assist in other departments as required.
- Grooming: Maintain a high standard of personal appearance and hygiene, wearing the correct uniform at all times.
Qualifications & Requirements
- Education: High school diploma or equivalent; Diploma in Hotel Management is a plus.
- Experience: Previous experience in F&B; service or hospitality preferred.
- Skills:
- Excellent customer service and interpersonal skills.
- Robust communicati
📌 F&b Service Associate (Nashik)
🏢 Nasiklub Hotel
📍 Nashik
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