JOB DESCRIPTION
Oracle Transportation Management (OTM) Consultant
AMS and Application Development Support |
Role
OTM Consultant
Region
APAC
Engagement
AMS and AD Support
Location
India / Offshore
Experience
7-12+ years total
OTM Experience
3+ years hands-on

1. Role Purpose
The OTM Consultant will support Oracle Transportation Management, covering both Application Management Services (AMS) and Application Development (AD). The role is responsible for reliable transportation operations, timely incident resolution, and delivery of configuration, integration, reporting, and enhancement requirements.
Business criticality: OTM supports transportation planning and execution. Production issues require rapid resolution to minimize disruption to outbound logistics and plant operations.
2. Key Responsibilities
2.1 AMS / Production Support
Provide L2/L3 functional and techno-functional support for Oracle Transportation Management.
Monitor, analyze, and resolve incidents, service requests, and production defects within agreed service levels.




Troubleshoot issues related to order management, shipment planning and execution, rates, master data, agents, reports, and interfaces.
Perform root cause analysis for recurring issues and implement preventive or permanent corrective actions.
Support critical business operations across APAC and participate in priority incident calls when required.
Monitor integrations, batch jobs, alerts, and daily operational activities to ensure business continuity.
Coordinate with business users, application teams, integration teams, infrastructure teams, and Oracle Support.
Prepare support documentation, knowledge articles, troubleshooting guides, and handover materials.
Provide knowledge transfer and guidance to team members.
2.2 Application Development / Enhancements
Analyze business requirements and translate them into functional and technical OTM solutions.
Configure and enhance OTM agents, rate offerings and records, planning parameters, master data,

📌 Oracle Transportation Management (India)
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