Industry: Furniture Manufacturing

Department: Sales & Marketing

Location: Ved Road, Surat

Employment Type: Full-Time

Job Summary

We are looking for an energetic and customer-focused Sales Coordinator / Telecaller to support our sales team and generate business opportunities for our furniture manufacturing unit. The candidate will be responsible for handling customer enquiries, making follow-up calls, coordinating with the sales team, preparing quotations, and maintaining customer records.

Key Responsibilities

- Handle incoming customer enquiries through phone, WhatsApp, email, and other channels.
- Make outbound calls to prospective and existing customers to generate sales leads.
- Explain furniture products, designs, specifications, pricing, and delivery details to customers.
- Follow up with customers regarding quotations, orders, payments, and deliveries.
- Coordinate with the sales, production, and dispatch teams for timely order execution.
- Prepare and share quotations, order details, and other sales-related documents.
- Maintain proper records of customer enquiries, leads, follow-ups, and sales orders.
- Convert enquiries into confirmed orders through effective communication and follow-up.
- Maintain regular communication with existing customers for repeat business.
- Coordinate with dealers, distributors, architects, interior designers, and other business clients when required.
- Collect customer feedback and communicate requirements to the concerned department.
- Achieve assigned monthly sales and lead-generation targets.




- Prepare daily/weekly sales and follow-up reports for management.

Required Skills
- Good communication and interpersonal skills.
- Confident and professional telephone conversation skills.
- Basic knowledge of MS Excel, Word, WhatsApp, and email.
- Good follow-up and customer-handling skills.
- Ability to convince customers and generate sales leads.
- Valuable coordination and time-management skills.
- Basic understanding of furniture products will be an advantage.
- Ability to work independently as well as with a sales team.

Qualification
- Minimum 12th Pass / Graduate in any discipline.
- Candidates with a background in Sales, Telecalling, Customer Support, or Furniture/Interior Industry will be preferred.

Experience
- 0–2 years of experience in telecalling, sales coordination, inside sales, or customer handling.
- Freshers with good communication skills can also be considered.

Preferred Candidate
- Female/Male candidates with a pleasant personality and good communication skills.
- Should be target-oriented and comfortable making regular customer follow-ups.
- Experience in furniture manufacturing, interior, modular furniture, or building-material industry will be an added advantage.

Key Performance Indicators (KPI)
- Number of calls and follow-ups completed.
- Leads generated and converted.
- Customer response and follow-up efficiency.
- Sales/order conversion.
- Achievement of monthly sales targets.
- Customer satisfaction and repeat business.

Pay: ₹11,545.40 - ₹25,000.00 per month

Work Location: In person

📌 Sales Coordinator (Surat)
🏢 Peoplecraft Consulatancy
📍 Surat