Company Name: VARITE India Private Limited

About The Client

Investment Software Group (UK based) - Producing financial software applications, focusing on the Wealth, Investment & Fund management industries through ImiX Platform.

About The Job:

- This is an exciting prospect to join a London-based Fintech company, expanding into Noida. IMiX is a Wealth management platform that allows our clients to manage and grow their clients’ portfolios, focusing on Wealth, Investment and Fund Management. We have been pioneering a solution to modernise some of the industries issues, allowing for a seamless user experience.

- The role involves analysis, client support and client management within the Investment environment, with focus on wealth management. The candidate is expected to become a
- product support specialist over time. The key attribute we look for is character over qualifications and experience.

The environment is professional but friendly with a client list containing major Investment Managers. Delivering solutions and managing client expectations is a major factor when analysing/solving issues and providing client support.

Essential Job Functions:

Product Understanding

- Learn and understand the intended logic, functionality, and use cases of the product.

- Develop a strong understanding of the underlying product architecture and database structure.

- Learn and utilize troubleshooting tools, diagnostic utilities, and error-handling mechanisms within the product.

- Stay updated with product changes, enhancements, releases, and new functionality.

- Create clear and easy-to-understand user guides and documentation for existing and new functionality.

- Collaborate with internal teams and clients to gather product feedback, recommendations, and improvement opportunities.

- Develop a strong understanding of product workflows and their impact on client operations and business processes.

Client Management:

- Build and maintain strong, professional relationships with clients and key stakeholders.

- Promote new product developments and enhancements through client demonstrations and service calls.

- Manage client expectations regarding the delivery of solutions, enhancements, and new developments.





- Provide excellent client service and support across all levels of the organization.

- Act as a key point of contact for client queries, product issues, and service-related concerns.

Application Support:

- Analyze client issues logically and provide high-quality, timely, and effective solutions.

- Perform first-line debugging and troubleshooting of application and system issues.

- Support existing clients with day-to-day application and product queries.

- Create and maintain comprehensive troubleshooting guides and knowledge documentation.

- Identify solutions and process improvements to enhance client support and reduce recurring/live support cases.

- Serve as a point of reference and subject matter resource for the team and business regarding system issues.

- Perform data analysis to investigate application and client issues.

- Develop a sound understanding of securities and transaction data and their role within the investment environment.

- Analyze helpdesk trends and support patterns to identify recurring issues and recommend preventive solutions.

- Work proactively to identify root causes and implement improvements that reduce recurring incidents and improve application stability.

- Collaborate with technical and business teams to resolve complex application issues.

Communication & Stakeholder Management:

- Build strong and lasting relationships with internal and external stakeholders.

- Demonstrate excellent client-facing communication and interpersonal skills.

- Maintain strong written communication and documentation skills.

- Communicate technical issues and solutions clearly to both technical and non-technical audiences.

System Testing:

- Apply strong analytical and logical thinking to examine system processes and functionality.

- Support functional and system testing of new features, enhancements, and product changes.

- Identify defects,



document issues, and support root-cause analysis and resolution.

- Validate that system changes meet business and client requirements before release.

Qualifications

- Graduate with a strong academic background.

- This is a permanent position.

- Ability to work flexible hours between 7:00 AM and 9:00 PM.

- Understanding of SQL is an advantage.

- On-the-job training will be provided.

- Knowledge or training in Agile methodologies is beneficial.

- Previous industry experience, particularly within financial services or investment environments, is an advantage.

- Strong analytical, troubleshooting, problem-solving, and client-management skills are preferred.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Product Support Analyst (Noida)
🏢 VARITE
📍 Noida