We are looking for a Payment Collection Executive responsible for following up with customers for pending payments, tracking outstanding amounts, and ensuring timely collection of dues. The candidate will coordinate with customers and internal teams to resolve payment-related issues and maintain accurate collection records.
Key Responsibilities
- Follow up with customers regarding pending and overdue payments.
- Make regular calls and send WhatsApp/email reminders for payment collection.
- Track outstanding payments and maintain collection records.
- Coordinate with the Sales, Finance, and Operations teams regarding payment status.
- Resolve customer queries related to invoices, payment status, and outstanding amounts.
- Maintain daily/weekly collection reports and update payment status.
- Follow up on committed payment dates and ensure timely collection.
- Escalate long-pending or disputed payments to the concerned team.
- Maintain accurate customer and payment records.
Requirements
- 1–3 years of experience in Payment Collection, Collections, Telecalling, Accounts Receivable, Loan Collections, or similar roles .
- Good communication and negotiation skills.
- Comfortable making regular follow-up calls with customers.
- Basic knowledge of MS Excel / Google Sheets .
- Ability to maintain payment and customer records accurately.
- Solid follow-up skills and target-oriented approach.
- Prior experience in Solar, Finance, NBFC, Banking, or Service industries is preferred.
- Telugu and English communication skills preferred.
- Immediate joiners will be preferred.