Key Responsibilities:

- Manage day-to-day branch operations and administrative activities.

- Ensure accurate policy issuance, renewals, endorsements, and servicing.

- Handle customer queries, policy servicing requests, and grievance resolution.

- Coordinate with sales teams, underwriting, and backend departments for smooth operations.

- Monitor branch compliance with company policies and regulatory guidelines.

- Maintain branch records, reports, MIS, and operational documentation.

- Support premium collection, policy dispatch, and customer communication.

- Ensure timely processing of proposals and policy-related transactions.

- Track branch productivity and operational KPIs.

- Assist in audits and ensure adherence to internal controls.

Required Skills:

- Knowledge of life insurance operations and policy servicing.

- Good communication and customer handling skills.

- Solid coordination and problem-solving abilities.

- Proficiency in MS Excel, Word, and reporting tools.

- Attention to detail and compliance orientation.

📌 Branch Operations Manager (Ahmedabad)
🏢 bwise solutions
📍 Ahmedabad