River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves. Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.
We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.
Key Responsibilities
- Lead and manage a team to achieve sales targets and improve customer satisfaction metrics
- Develop and implement strategies for effective customer management and engagement within the assigned area
- Analyze customer feedback and market trends to continuously refine service offerings and operational processes
- Foster a culture of excellence within the team by providing training, support, and motivation
- Achieve a minimum of 20% growth in customer satisfaction scores within the first year of employment
- Successfully lead the team to exceed quarterly sales targets by at least 15%
- Implement customer engagement initiatives that result in a 30% increase in repeat business
- Establish a high-performing team recognized for its commitment to customer service excellence
Ideal Candidate
- Proven customer management skills with a focus on enhancing customer experience
- Solid team management abilities, demonstrating leadership and motivational skills
- Exceptional customer focus and engagement capabilities, with a track record of creating lasting relationships
- Excellent communication and interpersonal skills
📌 Area Service Manager - Bhubaneswar
🏢 River
📍 Bhubaneswar
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