Job DescriptionINTERNATIONAL VOICE / NON VOICE is must
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- Excellent Communication with International Voice Support experience. N
- Hands on experience in Mobility related Application & Desktop/General system related issues N
- Positive experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. N
- In-depth experience knowledge on MS office/O365 N
- Experience in Telecom will be added advantage. N

nRoles & Responsibilities.
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- To maintain high efficiency in handling escalated calls from L1 team. N
- To resolve tickets within agreed SLA of ticket volume and time N
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies N
- To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases N
- To update worklogs and follow shift for escalation process and process compliance N
- Handling all the queuesefficiently and work towards case closure. N

📌 Service Desk Analyst (Faridabad)
🏢 HCLTech
📍 Faridabad