iMerit is a leader in expert data solutionsfor training, tuning and evaluating AI models and computer vision systems. iMerit helps frontier AI labs, AI-native companies and enterprises build more accurate, reliable, and domain-aware models. iMerit delivers high-quality multimodal data across industries such as high-tech Generative AI, autonomous mobility, healthcare AI, and robotics.Through Scholars, its global network of specialists such as linguists, physicians, scientists, engineers, and other subjectmatter experts, iMeritpowers high-quality data creation, reasoning evaluation, model alignment, and human feedback workflows for next-generation AI systems. Its proprietary Ango Hub platform allows customers and experts to collaborate on complex multimodal data to generate highly curated and validated training artifacts for high-stakes models.iMerit's client base includes3 of the top 7 GenAI labs, 8 leadingAV companies, leadersin healthcare AI, and several robotics startups. In 2026, iMerit was acquired by EXL (NASDAQ:EXLS), a global data and AI solutions company. For more information, visit imerit.AiClient IT Operations Support SpecialistJob DetailsPosition: IT Operations SupportSpecialist for a US-based ClientAccount Staffing Model: Full-time (40 hours per week)Target Start Date: August2026Coverage: Monday-Friday, 9:00 AM - 5:00 PM Pacific StandardTime. This shift time converts to: 9:30 PM - 5:30 AM IST12:00 AM - 8:00 AM Philippine Standard Time Estimated Volume: Approximately 30-40 tickets per week Business ObjectiveiMerit is (An EXL Company)seeking a dedicatedIT Operations SupportSpecialist for one of our clients,



to assume routineIT operations and user lifecycle management activities currently being performed by the Client’s internal engineering resources.This role is intended to support IT operations and user lifecycle management activities and is not expected to function as a traditional high-volume help desk position.Job Description- Roles and ResponsibilitiesUser onboarding and off-boardingAccount provisioning and de-provisioningAccess and permission managementSoftware license administrationEndpoint administration and device managementTicket triage and routingBasic troubleshooting and issue resolutionDocumentation maintenanceEscalation of complex issues to internalEIT personnel Sample ActivitiesExamples of activities may include:Provisioning accounts for recent hiresDisabling accounts during employee off-boardingAssigning and removing application accessManaging software licensesSupporting endpoint enrollment and administrationTriaging incoming IT requestsEscalating technical issues to internalEIT staffMaintaining support documentation and records Systems and ToolsThe resource may support activities across platforms including:Google WorkspaceMicrosoft 365SlackZoomBitdefenderHexnodeAdditional internal systems as requiredDesired Candidate ProfileExperience in IT Operations or Tier 1 IT SupportExperience supporting SaaS-based environmentsFamiliarity with user lifecycle management and access administrationStrong process and documentation disciplineExcellent written and verbal English communication skillsAbility to work independently within established procedures and escalation paths Additional InformationExisting task inventories, process documentation, and operational playbooks are available.The selected candidate would work closely with the Client’s internal EIT team and follow established procedures and escalation paths.

📌 Client It Operations Support Specialist (Andhra Pradesh)
🏢 iMerit Technology
📍 Andhra Pradesh