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- 1 - 5 years of Service Desk / IT Support experience.
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- Experience with ServiceNow ITSM tool.
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- Knowledge of Windows OS, and Microsoft 365 applications.
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- Experience in Active Directory and account management.
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- Understanding of ITIL processes; ITIL certification preferred.
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- Strong communication, customer service, and problem-solving skills.
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Minimum Qualification: 15 years of full time education