Requirement : Located within 10km to Ayyanthole, Thrissur
Responsibilities:
Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner.
Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.
Monitor and track shipments, providing customers with up-to-date information on their order status.
Assist in resolving any shipping or delivery issues in coordination with the logistics team.
Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback.
Work closely with other team members to ensure a seamless customer experience.
Required Skills and Qualities:
Multilingual Skills:Must be fluent in Hindi and English.
Knowledge of Tamil and Telugu is highly desirable.
Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages.
Listening Skills: Must actively listen to understand customer issues and respond appropriately.
Basic understanding of CRM systems would be a plus.
Problem-Solving Abilities:Ability to identify, assess, and resolve customer issues promptly and effectively.
Mature and Calm Personality:Must remain composed under pressure and demonstrate empathy and patience with customers.
Should display a positive attitude and a commitment to excellent customer service.
Teamwork:Ability to work well in a cooperative workplace and coordinate with other departments as needed.
Understanding of Linen Trail's Products:Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.
Experience:Previous customer support or related experience preferred, but not mandatory.
Education:A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
Qualifications:
Solid communication skills, both written and verbal.
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