Job Summary:
The Quality Auditor is responsible for ensuring that organizational processes, products, and services meet established quality standards and regulatory requirements. This role involves conducting systematic audits, inspections, and evaluations to identify areas of non-compliance, inefficiency, or risk.
Role and Key Responsibilities:
To monitor calls (Survey Recordings) to measure performance and facilitate business’ strategic objectives
Provide feedback to the field team on their audit evaluation and document the same
Discuss and explain the errors and quality issues with the team and provide guidance for improvement.
Facilitate training to the field team (in regional language) with respect to questionnaire,
quality parameters and management expectation and assist recent joiners to understand process and workflow.
Read and Write in Regional Language
Basic Computer knowledge of MS Office
Required Skills:
Any one language (Malayalam/ Tamil/Bengali/Assamese)
Minimum 1 year experience into BPO/call Centre as Quality Auditor
Understanding of the Audit & Coaching process.
Valuable verbal and written communication skills.
Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.