We are the leading provider of skilled services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an setting that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Key Responsibilities:
Customer Support & Troubleshooting
Serve as the first point of contact for clients experiencing functional issues within Oracle NetSuite.
Investigate and troubleshoot Oracle NetSuite functional issues, including financials, inventory, sales, purchasing, and reporting.
Log, prioritize, and track support cases through a ticketing system, ensuring timely resolution.
Work collaboratively with technical teams to escalate and resolve complex issues.
Communicate scope and budget for complex issues and manage to those appropriately.





System Configuration & Optimization
Assist clients with Oracle NetSuite setup, configuration, and workflow customization.
Provide recommendations on system optimizations and best practices to improve business processes.
Support New Release updates, as well as basic Integrations, ensuring mínimal disruption to client operations.

Training & Documentation
Create and maintain end-user documentation, FAQs, and knowledge base articles.
Conduct training sessions for clients on Oracle NetSuite features and functionality.
Assist clients in understanding system capabilities and implementing changes effectively.

Collaboration & Continuous Improvement
Work with consultants, developers, and business analysts to enhance system functionality.
Stay updated on Oracle NetSuite updates, current features, and industry trends.
Contribute to the development of internal support procedures and best practices.

📌 Mas Microsoft Oracle Netsuite Supervisor Hyderabad
🏢 RSM
📍 Hyderabad