The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. He/ She spends most of the time building recent relationships and selling maintenance contracts and related digital services outside current customer base

What will you be doing?

Customer relationship management
Proactively develops and creates customer relationships in his/her area of responsibility
Is accountable for developing KONE position in his/her customer base or market area
Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
Ensures customer satisfaction and solves complaints with the rest of KONE team
Documents the customer and contact information, maintains customer data

Sell
Proactively generates prospects from outside current customer base,
Handles RFQs
Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets




Is accountable for finding customer needs and that KONE’s solution matches with the needs
Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
Validates that the contents of the contract are in line with the negotiation process outcome
Maintains full information of opportunities, tasks and visits (sales funnel management)
Responsible for timely and accurate reporting in CRM
Responsible for gathering relevant information about market and competitors from the field
Supports the finance function in money collection.
Drives execution of her/his individual sales plan

What do we offer?
Career progression opportunities within a global organisation
Total reward elements that engage and motivate our employees and help us make KONE a outstanding place to work
Comprehensive learning and development programs covering a wide range of professional skills
At KONE, we

📌 Senior Engineer Chennai (India)
🏢 Kone
📍 India