Roles & Responsibilities:

Design and continuously improve standard-oriented ServiceNow solutions in close collaboration with process owners, product owners, and platform stakeholders.
Translate business needs into transparent functional and technical requirements, ensuring alignment with platform standards, compliance, governance, and lifecycle requirements.
Own holistic solution architecture across ServiceNow products, integrations, data flows, and operating processes.
Ensure security, quality, scalability, maintainability, and operational stability of the managed products and solutions.
Collaborate across ServiceNow product teams, enterprise architecture, security, data, and business stakeholders to deliver integrated platform capabilities.
Actively contribute to the DevOps product team by improving delivery practices, platform usage, documentation, and operational processes.

AI Responsibilities
Define and evolve the ServiceNow AI architecture, including Now Assist, GenAI capabilities, Predictive Intelligence, Virtual Agent, and AI-powered workflows.
Identify, evaluate,



and implement AI use cases that improve user experience, automation, knowledge quality, ticket resolution, and decision support.
Ensure responsible, compliant, transparent, and secure AI usage in line with ZEISS governance, data privacy, and ethical AI requirements.
Integrate ServiceNow AI capabilities with enterprise data sources, knowledge bases, APIs, and approved external AI or ML services.
Optimize prompts, model usage, data quality, and operating processes to achieve scalable, cost-efficient, and measurable business value.
Enable product teams through guidance, mentoring, and practical standards for AI-enabled ServiceNow solutions.

Education & Work Experience
Completed degree in computer science, business informatics, engineering, or a comparable qualification.
Extensive professional experience as a ServiceNow Solution Architect, Application Specialist, Business Analyst, or comparable role in a

📌 Senior ServiceNow AI Architect (Bengaluru)
🏢 Zeiss India
📍 Bengaluru