Min 4 - 6 Yrs in Customer Relations or Support
Have to Lead and Managing Teams
To develop Customer Service Strategies
To Analyse Customer Feedback
Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.
Should have valuable experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.
Strong Customer Service and Customer Support skills, with a focus on professionalism and empathy.
Experience driving Customer Satisfaction through service quality, feedback management, and issue resolution.
Analytical Skills to interpret support metrics, identify trends, and implement data-driven improvements.
Handle escalated customer issues and ensure timely and effective resolution.
Manage the customer service department budget effectively.
Hindi Speaking is an Added Advantage

Note: Workdays: Monday to Saturday
Job Type: Full-time

Benefits:
Leave encashment
Paid sick time
Provident Fund

📌 Customer Service Support Manager (India)
🏢 Galaxy
📍 India