Overview
Associate Cloud Specialist
Location: Hyderabad, India Work Model: Hybrid – 3 Days per Week in Office
About the Role
The Associate Cloud Specialist is responsible for supporting cloud-hosted solutions by responding to customer inquiries, resolving basic cloud issues, and maintaining high availability of customer environments. Working closely with team members and under direct oversight, this role provides an excellent foundation for building cloud infrastructure and support expertise while delivering a high standard of customer service.
This is a great opportunity for a detail-oriented, cooperative professional eager to grow their technical skills in a dynamic cloud environment.
Your Role Responsibilities? Here's What You'll Do.
Respond to basic inbound phone calls, tickets, and emails from internal and external resources requesting assistance with cloud-hosted solutions, with direct oversight from team members.
Interact with customers, partners, and internal resources to understand needs as they relate to ticket requests,
providing timely and professional communication throughout.
Respond to alerts from internal monitoring tools and take corrective action to resolve issues in a timely manner, following best practices with direct oversight.
Assist in supporting cloud infrastructure, networking, and hosting tools to ensure high availability of customer solutions.
Troubleshoot and resolve basic cloud issues utilizing the company's systems, utilities, and support processes; learn and apply best practices for problem resolution.
Contribute to internal documentation that fully reflects all activity related to the resolution of issues and maintenance of hosted systems, with oversight and guidance from team members.
Technology Tools
CategoryTools Operating SystemsMicrosoft Windows Directory ServicesMicrosoft Active Directory Server EnvironmentsMicrosoft Server InfrastructureNetworking, Storage, Virtualization Technologies MonitoringInternal Cloud Monitoring Tools