International Networking Voice Process (Chennai)

International Networking Voice Process (Chennai)

10 Sep
|
Movate Technologies
|
Chennai

10 Sep

Movate Technologies

Chennai

- Looking for candidates with excellent communication skill for technical support
- Candidate should be versatile to work in US Shift (Rotational night shifts).
- Candidate should be excellent in English communication.
- Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
- Any experience who are willing to work with technical process can also apply.
- Candidates with International Technical Voice experience is preferred.
- Networking Experience with International Voice is mandatory.

Essential Functions:

- Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
- Adhere to established SLAs, and productivity/performance goals
- Provide world class Customer Support by delivering service.

📌 International Networking Voice Process (Chennai)
🏢 Movate Technologies
📍 Chennai

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