Key Responsibilities

1. Operations Management

- Own daily execution across Inbound (unloading, quality check, putaway), Storage, Outbound (picking, packing/sortation, dispatch), and Returns Processing (RTO/RVP reinventorization and restock).
- Deliver Dock-to-Stock TAT, Outbound dispatch TAT, and Returns processing TAT against defined SLAs.
- Plan and flex capacity ahead of monthly and seasonal (peak/sale-event) volume swings, using the site monthly demand forecast.
- Manage ground-stack pallet storage space utilization, aisle discipline, dead-stock control, and stock accuracy.

2. People & Manpower Management

- Lead a peak workforce of ~90-110 FTE and FTC across Unloading, Putaway, Picking, Packing/Sortation, Returns, Supervisors, and Support Staff (maintenance, security, housekeeping, admin).
- Own manpower planning, shift rostering, and productivity tracking (units/person/hour by role) against the site rate cards.
- Drive hiring, onboarding, training, and attendance management in partnership with HR/staffing partners.
- Build a culture of safety, ownership, and continuous improvement on the floor.

3. Client & Stakeholder Management

- Act as the single point of contact for the client (e.g. Flipkart) at the site level.
- Lead SLA reviews, escalation resolution, and client site visits/audits.
- Represent site performance in weekly/monthly business reviews with the client and internal leadership.

4. Cost & Commercial Management

- Own the site operating cost Warehousing (Rent+CAM,



Manpower, Opex, Capex amortization), Pickup (inbound FTL/PTL freight), and Last-Mile.
- Track and improve Cost-Per-Unit (CPU) by category, and understand which cost bucket (Warehousing, Pickup, or Last-Mile) is driving it.
- Manage third-party vendor costs MHE (BOPT/HPT), IT/WMS, housekeeping, security and identify cost-optimization opportunities.
- Control local capex/opex spend within approved site budget.

5. Safety, Compliance & Quality

- Ensure fire safety, MHE operating safety, and statutory compliance (labour law, PF/ESI, Fire NOC, factory license, etc.).
- Drive a zero-harm culture; investigate and close out safety incidents with root-cause corrective action.
- Maintain inventory accuracy and cycle-count compliance targets.
- Uphold QC standards for RTO/RVP grading, reinventorization, and restock decisions.

6. Technology & Systems

- Ensure WMS and RF-scanner uptime and adoption across Inbound, Putaway, Picking, and Returns.
- Partner with IT/Tech teams to resolve system issues and drive floor-level process automation.
- Own data accuracy for site reporting inbound, outbound, inventory, and manpower.

7. Continuous Improvement

- Identify and implement process improvements that reduce Cost-Per-Unit and improve turnaround time.
- Lead Kaizen/5S initiatives on the warehouse floor.
- Benchmark site performance against other sites in the network and adopt best practices.

📌 Senior Manager - Warehouse Operations (Mumbai)
🏢 Shadowfax Technologies
📍 Mumbai