Resolve day to day queries. Strive for maximum closure on real time basis
Effectively handle customer feedback and complaints
Ensure timely closure of complaints with necessary back-end coordination
Collections and follow ups based on the monthly target, including
Ensure Demand calls
Pre-due date calls
Follow up reminder Calls/Emails
Highlight defaulters and other risks well on time
Final Collection closure
Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery
Adherence as per the SOPs
Inputs and support in preparing monthly reports & MIS
Keeping a check on the outstanding status of collection from customers
Assist the bank approvals for the project with regards to housing loan
Checking various client related documents before execution
Providing housing finance assistance as per customer requirements
Execution of agreement for sale or equivalent
Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems
Effectively manage customer expectations for visits and handover
Attending customer related meetings if required.
Having an on the ground information about projects through regular site visits.
Participate and assist the Customer Care head in engagement events for the residents at the projects
Adherence to schedule during pre-handover & handover timing
Responsible for effective handover experience
Facilitate smooth transition for customer post-handover
Highlight specific escalations to Customer Care head for post-handover concerns
Facilitate complete customer documentation and formalities for condominium formation
Understand customers Customization requests and follow up with the engineering team to ensure its completion.
Maintain regular communication with the customers with regards to progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.
Handling customer escalation and ensuring satisfactory closures at the first level.
Job Types: Permanent, Full time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Experience:
- Customer relationship management: 4 years (Preferred)