Job Type: Full time
Department: Service & Technical Support
Industry: Solar Inverter / Renewable Energy
Experience: 5–10 Years
Salary: As per Industry Standards
Location: Surat

Job Summary

We are looking for an experienced Service Head – Solar Inverter to lead our complete inverter service and technical support operations. The candidate will be responsible for managing field service teams, inverter troubleshooting, customer complaints, warranty and AMC services, technical escalations, spare parts, and ensuring timely resolution of service issues.

Key Responsibilities

- Lead and manage the Solar Inverter Service Department.
- Handle technical support and service operations for On-Grid, Off-Grid, Hybrid and/or Commercial Solar Inverters.
- Manage customer complaints related to inverter performance, faults, alarms, communication, and system issues.
- Lead troubleshooting and root-cause analysis of inverter failures.
- Manage warranty, AMC and after-sales service activities.
- Supervise Service Engineers, Technical Support Engineers, and Field Technicians.
- Allocate service calls and monitor team performance and complaint closure TAT.
- Provide technical guidance to field engineers for complex inverter issues.
- Coordinate with customers, dealers, distributors, EPC companies, installers, and internal technical teams.
- Analyze recurring inverter faults and recommend corrective and preventive actions.
- Coordinate with the R&D;/Product/Quality team for unresolved or repeated technical issues.
- Manage replacement, repair, testing,



and dispatch of defective inverter units.
- Monitor RMA (Return Material Authorization) and warranty replacement processes.
- Maintain and control critical inverter spare parts and service inventory.
- Prepare daily/weekly/monthly service reports and MIS.
- Monitor key service metrics such as complaint TAT, first-time resolution, repeat complaints, and customer satisfaction.
- Develop and implement service SOPs, troubleshooting procedures, and technical guidelines.
- Conduct technical training for service engineers, technicians, dealers, and installers.
- Visit important customer/project sites for critical technical issues whenever required.
- Ensure proper documentation of service calls, fault history, repair details, and customer feedback.
- Ensure all service activities comply with electrical safety standards and company policies.

Technical Skills Required

- Strong knowledge of Solar Inverters and Solar PV Systems.
- Good understanding of inverter architecture, DC/AC systems, MPPT, IGBT/MOSFET, SMPS, relays, cooling systems, protection systems, and communication interfaces.
- Experience in troubleshooting inverter faults, error codes, alarms, and communication issues.
- Knowledge of RS485, Modbus,



Wi-Fi/4G communication, monitoring portals and data loggers will be an advantage.
- Understanding of electrical protection devices, earthing, SPD, MCB/MCCB, ACDB/DCDB and related solar BOS components.
- Knowledge of testing equipment such as multimeter, clamp meter, insulation tester, oscilloscope, etc.
- Experience with warranty/RMA and field-service processes.

Education & Experience

- Diploma / B.E. / B.Tech in Electrical, Electronics, Power Electronics, or related engineering field.
- 5–10 years of relevant experience in Solar Inverter Service, Power Electronics, Solar EPC, Renewable Energy, or Electrical Equipment Service.
- Minimum 2–3 years of experience in a team-lead/managerial role preferred.
- Experience handling a field service team and customer escalations is highly preferred.

Key Skills

Solar Inverter | Power Electronics | Troubleshooting | Technical Support | Field Service | Warranty | AMC | RMA | After-Sales Service | Customer Support | Root Cause Analysis | Service Team Management | Solar PV | Electrical Systems

Key Performance Indicators (KPIs)

- Customer complaint resolution TAT
- First-time resolution rate
- Repeat complaint percentage
- Warranty/RMA turnaround time
- Inverter downtime reduction
- Service team productivity
- Customer satisfaction
- AMC/Service SLA compliance
- Spare parts and service cost control

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Service Head – Solar Inverter (India)
🏢 Vsole Solar Energy
📍 India