- Oversee end-to-end operations for outbound and domestic tour packages, including group tours, FIT, and corporate travel
- Coordinate flight bookings, hotel reservations, visa processing, transfers, sightseeing, and local transportation
- Ensure accurate and timely documentation for all bookings (vouchers, itineraries, tickets, insurance)
- Monitor and manage cancellations, amendments, refunds, and last-minute changes efficiently
Team & Process Leadership
- Supervise and mentor the operations team handling ticketing, documentation, and reservations
- Develop and implement SOPs to improve efficiency and reduce turnaround time
- Coordinate closely with the sales team to ensure smooth handover from sales to operations
Financial & Compliance Oversight
- Manage operational budgets, cost sheets, and vendor payments
- Ensure compliance with visa regulations, travel insurance requirements, and destination-specific travel advisories
- Track profitability of packages and flag cost overruns