Receptionist – Apollo Clinic

Job Title: Receptionist / Front Office Executive
Department: Front Office / Patient Services
Reporting To: Clinic Manager

Job Summary

The Receptionist is the first point of contact for patients and visitors at the clinic. The role is responsible for patient registration, appointment scheduling, billing support, handling phone calls, and ensuring a smooth patient experience while maintaining a professional and welcoming environment.

Key Responsibilities

- Welcome and assist patients, visitors, and attendants.
- Register patients and maintain accurate patient records.
- Schedule, reschedule, and confirm appointments.
- Answer telephone calls and respond to patient inquiries.
- Guide patients regarding doctors, services, health check packages, and clinic procedures.
- Coordinate with doctors, nurses, laboratory, pharmacy, and billing departments.
- Collect payments and support billing activities.
- Verify patient details and insurance information when applicable.
- Manage patient flow and ensure minimum waiting time.
- Maintain cleanliness and organization of the reception area.
- Handle patient feedback and escalate concerns to the Clinic Manager when required.




- Prepare daily appointment and front office reports.

Qualification

- Any Bachelor's Degree or Diploma.
- 0–2 years of experience in reception, customer service, hospital, clinic, or diagnostic center.
- Freshers with good communication skills may also apply.

Skills Required

- Positive communication in English, Tamil, and local language.
- Customer service and patient handling skills.
- Basic computer knowledge (MS Office, HIS/EMR preferred).
- Telephone etiquette and interpersonal skills.
- Ability to multitask and work under pressure.
- Professional appearance and positive attitude.

Key Performance Indicators (KPIs)

- Patient satisfaction score.
- Appointment management accuracy.
- Registration and billing accuracy.
- Call response efficiency.
- Patient waiting time management.
- Front office discipline and service quality.

Salary Range: ₹12,000 – ₹18,000 per month (based on experience and communication skills).

Contact : +91-XXXXXXXXXX ( Elakkiya HR )

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time
- Provident Fund

Education:

- Bachelor's (Preferred)

Work Location: In person

📌 Front Office Assistant (India)
🏢 Apollo Clinic in Tiruppur
📍 India