Job Summary:

The laptop service engineer is responsible for diagnosing, troubleshooting, repairing, and maintaining laptops and related IT hardware. The role involves handling customer complaints, performing hardware and software repairs, ensuring timely service delivery, and maintaining high customer satisfaction.

Key Responsibilities:

- Diagnose and repair laptop hardware issues, including motherboards, displays, keyboards, batteries, charging ports, RAM, SSD/HDD, and other components.
- Install, configure, and troubleshoot operating systems such as Windows and Linux.
- Perform software installation, driver updates, virus removal, and system optimization.
- Conduct preventive maintenance and quality checks on repaired devices.
- Identify root causes of technical problems and provide effective solutions.
- Maintain service records, repair reports, and warranty documentation.
- Coordinate with spare parts vendors and inventory teams for component requirements.
- Ensure repairs are completed within the defined turnaround time (TAT).
- Provide technical support and guidance to customers regarding product usage and maintenance.
- Follow company service standards and safety procedures.
- Escalate complex technical issues to senior engineers when required.

Required Qualifications:

- Diploma / ITI / Bachelor's Degree in Electronics, Computer Science, Information Technology, or a related field.




- Relevant certification in hardware and networking is an added advantage.

Experience:

- Freshers to 2years of experience in laptop repair and servicing.
- Experience in chip-level troubleshooting is preferred.

Technical Skills:

- Laptop hardware troubleshooting and repair.
- Operating system installation and configuration.
- Knowledge of motherboard-level diagnostics.
- Basic networking and internet troubleshooting.
- Data backup and recovery procedures.
- Familiarity with service management tools and ticketing systems.

Soft Skills:

- Strong problem-solving abilities.
- Valuable communication and customer-handling skills.
- Attention to detail and quality-focused approach.
- Ability to work independently and as part of a team.
- Time management and multitasking skills.

Key Performance Indicators (KPIs):

- Repair turnaround time (TAT).
- First-time fix rate.
- Customer satisfaction score.
- Service quality and accuracy.
- Productivity and service ticket closure rate.

Salary Range:

As per industry standards and candidate experience.

Preferred Candidates: ITI Electronics, Diploma Electronics, and Computer Hardware Technicians, and candidates with experience in laptop repair, desktop support, or IT service centers.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Laptop Service Engineer (India)
🏢 Run Service Infocare
📍 India