We are looking for an enthusiastic and confident Telecaller Executive to join our team. The candidate will be responsible for making outbound calls, communicating with prospective customers, understanding their requirements, providing relevant information, and converting leads into successful appointments or admissions.
Key Responsibilities
- Make outbound calls to prospective customers/leads.
- Explain products, services, courses, or offerings clearly and confidently.
- Understand customer requirements and provide suitable information.
- Follow up with interested customers through calls and messages.
- Maintain accurate records of calls, leads, follow-ups, and conversions.
- Schedule appointments/counselling sessions as required.
- Achieve daily and monthly calling and conversion targets.
- Handle customer queries professionally and resolve basic concerns.
- Coordinate with the sales/counselling team for further follow-up.
- Maintain a positive and skilled relationship with customers.
Requirements
- Excellent communication and interpersonal skills.
- Good Hindi and English communication skills.
- Confident and convincing personality.
- Basic computer knowledge.
- Ability to handle multiple calls and follow-ups.
- Freshers can apply; experience in telecalling, sales, counselling, or customer service will be an advantage.