- Manage and maintain customer, dealer, and distributor records in the CRM system.
- Handle incoming customer and dealer queries through phone calls, WhatsApp, and other communication channels.
- Coordinate with the Sales Team regarding customer requirements, orders, and follow-ups.
- Prepare and maintain daily, weekly, and monthly sales reports.
- Track sales orders and coordinate with the dispatch/logistics team for timely delivery.
- Follow up with dealers/distributors regarding pending orders and payments, as required.
- Maintain records of new and existing dealers, distributors, farmers, and customers.
- Update customer and sales-related information accurately in Excel/CRM software.
- Monitor customer complaints and coordinate with the concerned department for timely resolution.
- Prepare sales and customer-related MIS reports for management.
- Follow up with the sales team for pending information, market updates, and customer feedback.
- Assist the Sales Team in maintaining proper documentation and records.
- Maintain confidentiality and accuracy of company and customer information.
- Perform other CRM and sales coordination activities assigned by management.