Experience: 5–6 Years

Role Summary

We are looking for an experienced Veeva Vault Clinical Ops Support Module Lead to lead the support, administration, configuration, and optimization of Veeva Vault Clinical applications.

The role involves providing L2 support, managing CTMS/eTMF configurations and workflows, troubleshooting complex issues, supporting integrations and data migration, managing user access, and ensuring compliance with clinical and regulatory requirements.

You will work closely with clinical operations, IT, business stakeholders, and technical teams to ensure stable and efficient system operations.

Why This Role Matters

This role is critical to ensuring the stability, compliance, and operational efficiency of Veeva Vault Clinical applications supporting clinical trial operations.

As a Module Lead, you will provide technical ownership, guide support activities, and drive system enhancements and continuous improvement.

What You’ll Do

Veeva Vault Support & Administration

- Lead L2 support and end-to-end ownership of assigned Veeva Vault Clinical modules.
- Configure and administer Veeva Vault CTMS and eTMF.
- Design and maintain workflows, objects, fields, lifecycles, and permissions.
- Troubleshoot complex application and configuration issues.
- Manage incidents, service requests, enhancements, and releases.
- Perform root cause analysis and implement permanent solutions.

Integration & Data Management

- Support integrations between Veeva Vault and other clinical applications, including EDC.
- Support data migration, validation, reconciliation, and issue resolution.
- Troubleshoot integration and data-related issues.

Security & Compliance

- Manage user accounts, roles, permissions, and role-based access.
- Conduct periodic user access reviews.
- Ensure data integrity, audit trails, and secure access controls.
- Support compliance with FDA 21 CFR Part 11 and organizational standards.

Stakeholder & Team Collaboration

- Work with clinical operations and business teams to understand requirements.
- Translate business needs into effective Vault solutions.
- Provide user training and maintain technical documentation.
- Guide and mentor team members on Veeva Vault best practices.
- Collaborate with IT, QA, vendors, and other technical teams.

Continuous Improvement

- Identify opportunities to optimize workflows, configurations,



and support processes.
- Improve application stability and user adoption.
- Drive standardization and best practices across support operations.

Tech Stack Snapshot

Veeva Vault Clinical | Veeva Vault CTMS | Veeva Vault eTMF | Vault Configuration | Workflow Design | EDC Integration | Data Migration | User Access Management | L2 Support | FDA 21 CFR Part 11 | Regulatory Compliance

Must-Have Skills

- 5–6 years of relevant experience in Veeva Vault Clinical support and administration.
- 4+ years of experience in Veeva Vault Clinical Support Operations.
- 4+ years of hands-on experience with CTMS/eTMF configuration, administration, and workflow design.
- 4+ years of experience with Veeva Vault integrations with clinical applications.
- Strong troubleshooting and L2 production support experience.
- Experience with user administration, roles, permissions, and access controls.
- Knowledge of FDA 21 CFR Part 11, data integrity, and audit trails.
- Experience with enhancements, releases, integrations, and data migration.
- Strong stakeholder management, communication, and problem-solving skills.
- Experience in pharmaceutical, biotechnology, CRO, healthcare IT, or life sciences environments.
- Bachelor’s degree in Computer Science, IT, Life Sciences, or related field.

Good to Have

- Veeva Vault Platform Administrator Certification.
- Veeva Clinical Operations Administrator Certification.
- Strong knowledge of Veeva Vault configuration tools.
- Experience with additional Veeva Vault modules.
- Knowledge of validation processes in regulated environments.
- Experience leading support teams or technical workstreams.

Soft Skills

Communication & Collaboration

- Robust verbal and written communication skills.
- Ability to work with technical and non-technical stakeholders.
- Strong stakeholder management and teamwork skills.

Leadership

- Ability to lead support activities and mentor team members.
- Strong ownership and accountability for assigned modules.





Problem Solving

- Strong analytical and troubleshooting skills.
- Ability to independently diagnose issues and implement effective solutions.

What Success Looks Like (6–12 Months)

- Ensure stable and efficient operation of Veeva Vault Clinical applications.
- Consistently meet support SLAs and resolve complex issues effectively.
- Successfully deliver configurations, enhancements, integrations, and releases.
- Maintain strong access governance and regulatory compliance.
- Improve user adoption through training and documentation.
- Reduce recurring incidents through effective root cause analysis.
- Establish yourself as a trusted Veeva Vault Clinical Module Lead and SME.

Why Join WinWire: Your Path to Professional Excellence in the Age of AI

As an Employer of Choice, WinWire offers an exceptional workplace culture, industry recognition, and an unwavering commitment to employee growth. Here is why top talent chooses us:

- AI-First. Globally Recognized: Honored at the World Economic Forum in Davos for our pioneering "Agentic AI @ Scale" work, cementing our position as a forward-thinking, AI-first services firm shaping the future of enterprise technology.
- Microsoft Gold Standard: A 6x Microsoft Global Partner of the Year Winner/Finalist — reflecting our consistent delivery of industry-leading solutions and our deep, trusted partnership with Microsoft.
- Joining the NTT DATA Family: WinWire (Part of NTT DATA), a $30 billion global leader in AI, digital business, and technology services. This means greater career stability, broader client exposure, and access to a vast landscape of opportunities across a truly global organization.
- Award-Winning Culture: Certified as a Best Place to Work® four times, our workplace culture is not just a talking point — it is a proven, recognized commitment to creating an environment where people genuinely thrive.
- People-First Environment: With a strong 4.0 Glassdoor rating, our employees speak for themselves. We prioritize wellbeing, inclusivity, and a culture of respect at every level of the organization.
- Invest in Your Growth: From continuous learning programs to structured career development pathways, we equip our team with the skills, tools, and opportunities needed to grow and lead in the age of AI.

📌 Module Lead— Veeva Vault Clinical Ops Support (India)
🏢 WinWire
📍 India