Job Overview

We are looking for an enthusiastic, customer-focused, and target-oriented Customer Relationship Executive to handle inbound and outbound customer interactions, understand travel requirements, generate qualified leads, and support the sales team in converting booking opportunities.

Key Responsibilities

Make outbound calls to prospective customers, previous guests, and generated leads.

Handle inbound inquiries and provide information about villas, destinations, pricing, amenities, offers, and booking procedures.

Understand customer requirements including travel dates, destination, group size, budget, and accommodation preferences.

Qualify leads and coordinate with the Sales team for further conversion.

Follow up with interested customers and prospects who have received quotations.

Maintain accurate customer and lead records in the CRM.

Inform customers about promotional offers, seasonal discounts, and special villa packages.

Coordinate with Sales, Guest Services, Operations, and Marketing teams.

Handle basic customer concerns professionally and escalate complex issues when required.

Achieve daily/monthly calling, lead generation, and follow-up targets.

Prepare daily reports covering calls, leads,



follow-ups, and customer feedback.

Skills & Qualifications

Bachelor's degree, Diploma, or equivalent qualification.

Excellent English communication and telephone etiquette.

Strong interpersonal and relationship-building skills.

Previous experience in telecalling, telesales, customer service, hospitality, travel, or sales is preferred.

Basic understanding of lead generation and sales processes.

Comfortable using MS Office, Google Workspace, CRM, and communication tools.

Strong follow-up, organizational, and time-management skills.

Ability to handle customer objections professionally.

Positive, confident, and target-oriented approach.

Willingness to work rotational shifts, weekends, or public holidays when required.

What We Offer

Exposure to the luxury hospitality and travel industry.

Experience in sales, lead generation, and customer relationship management.

Performance-driven and collaborative work environment.

Opportunities for learning, career development, and career growth.

Pay: ₹20,000.00 - ₹25,000.00 per year

Work Location: In person

📌 Customer Success Executive (Chembur)
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