Job Summary:
The Customer Success & Sales Executive will be responsible for ensuring customer satisfaction while identifying opportunities to grow existing and new business. The role requires solid communication, relationship management, and sales skills.
Key Responsibilities:
- Manage customer relationships from enquiry through post-sales support.
- Understand customer requirements and expectations.
- Ensure smooth customer onboarding and service experience.
- Conduct regular customer follow-ups.
- Identify upselling, cross-selling, and renewal opportunities.
- Generate new leads and support sales conversion.
- Resolve customer issues by coordinating with internal teams.
- Track customer feedback and satisfaction.
- Maintain customer records and reports.
- Contribute towards revenue and customer retention targets.