Globus Technical Academy is looking for a dynamic, confident, and target-driven Telesales Executive to join our front office and admissions team. The ideal candidate will be responsible for handling incoming and outgoing calls, answering student and parent inquiries regarding our technical courses, and converting leads into enrollments.
Key Responsibilities:
Make outbound calls to prospective students and parents from generated leads to explain our technical training courses and admission procedures.
Handle inbound inquiries efficiently via phone, WhatsApp, and email, providing accurate information about course details, durations, and fee structures.
Counsel callers professionally, understand their career goals, and guide them toward the right technical programs.
Follow up regularly with prospective leads and maintain a systematic follow-up log.
Meet and exceed monthly admission and conversion targets.
Maintain professional relationships with students and parents to uphold the institute's reputation.
Requirements:
Experience: Proven prior experience as a Telesales Executive, Telecaller, or Customer Support/Counselor role (preferably in an educational or training institute).
Communication Skills: Exceptional verbal communication and interpersonal skills with fluency in Malayalam and English. (Proficiency in additional languages is an added advantage).
Personality: Confident, persuasive, polite, and enthusiastic phone etiquette with the ability to handle objections smoothly.
Education: Minimum Plus Two / Graduation degree from a recognized board or university.
Basic computer knowledge (MS Office, WhatsApp Business, and CRM handling).
Job Type: Full-time
What We Offer:
Market-competitive salary with attractive performance incentives.