- Handle inbound and outbound customer calls, emails, and chats.
- Respond to customer inquiries in a timely and professional manner.
- Resolve product or service problems by clarifying issues and providing appropriate solutions.
- Maintain detailed records of customer interactions.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issue resolution.
- Meet individual and team performance targets.
- Provide product/service information to customers.