Experience: 6 Months – 2 Years (Automobile Industry Preferred)
Job Summary
We are looking for a Customer Relationship Executive (CRE) to enhance customer satisfaction and ensure a seamless customer experience. The ideal candidate will handle customer interactions, coordinate with internal teams, manage customer feedback, and maintain strong relationships with clients.
Key Responsibilities
- Handle customer calls, emails, and walk-in inquiries professionally.
- Coordinate with Sales, Service, and Parts teams for effective resolution of customer concerns.
- Manage customer follow-ups and ensure timely closure of complaints.
- Maintain customer records, feedback forms, and showroom reports.
- Conduct post-delivery customer follow-ups and collect feedback.
- Ensure a positive customer experience and convert customer concerns into satisfaction.
- Introduce customers to relevant team members during vehicle delivery.
- Monitor customer flow and support showroom operations.
- Maintain reception and showroom areas in a clean and organized manner.
Requirements
- Graduate in any discipline.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office and email communication.
- Customer-centric approach with strong problem-solving skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Prior experience in automobile dealerships will be an added advantage.
Benefits
- Competitive salary package.
- Career growth opportunities.
- Professional and supportive work environment.
Interested candidates can apply through Indeed or contact us for further details.