Jio is actively looking to hire candidates for the positionArea Service Inchargefor Hyderabad, Telangana.Key requirements are1. Graduation and Diploma in Engineering stream.2. Experience of 6-10 years in After sales service.Job DescriptionManage end-to-endJioFiber, AirFiber, and DTH service operationsacross the assigned area.Lead and managelarge field teams, including service engineers and technicians, ensuring effective manpower deployment.Ensure timely completion ofinstallations, service requests, repairs, and customer complaintsas per defined TAT and SLA.Drive achievement ofproductivity, quality, service, and operational targetsfor the assigned area.Monitor field team performance, identify gaps, and take corrective actions to improveefficiency and service delivery .Ensure high levels ofcustomer satisfactionby minimizing complaints, repeat visits,



and escalations.Coordinate withSales, Store Teams, Care Centers, and other stakeholdersto ensure smooth and seamless service operations.Conduct regular team reviews, providecoaching and training, and drive continuous improvement in overall service performance.Skill sets:DTH, JioFiber & AirFiber Service OperationsLarge Team & Field Force ManagementTAT, SLA & Target AchievementCustomer Service & Complaint ResolutionManpower Planning & Resource AllocationPerformance Monitoring & Productivity ImprovementStakeholder Management & Cross-functional CoordinationLeadership, Coaching & Team DevelopmentProblem Solving & Escalation ManagementProcess Compliance & Continuous Improvement

📌 Area Service Incharge (Maharashtra)
🏢 JIO
📍 Maharashtra