Job Description **Job Purpose** The Scheduling Coordinator is a key role in facilitating the assignment of notaries. This role and process spans the service lifecycle acting as the facilitator between the signing agents, schedulers, and our clients at both a strategic and tactical level. **Responsibilities** + Facilitating the assignment of vendors to clients. + High volume outbound calls, emails, and texts. + Negotiation of fees with vendors to maintain average vendor cost goal set by client/team expectations. + Maintain average gross profit that is pre-determined by TCX on a per client basis. + Ability to work under strict deadlines aligned with our Service Level Agreements (SLA). + Ensuring assigned vendors meet or exceed TCX/Client requirements. + Misc./Other - There may be times when management will request the Scheduling Coordinator to change their focus or add additional duties.



+ Schedule Open order (22 daily average) + Sending offers + Placing phone calls + Meet client SLA's for turn time on order assignment by managing open order queue. + Relay all file specific information to vendor at time of order assignment. + Meeting gross profit goal at a minimum of 85% of orders completed. + Correspondence with client and/or vendor regarding scheduling issues or inquiries. + Addressing all received phone calls/emails in a timely manner (within 20 min). + Handling reschedules. **Knowledge and Experience** + Detail Oriented + Excellent written and verbal communication skills. + Basic knowledge of all other service delivery functions

📌 Staff, Business Operations (Voice and Chat Process) (Pune)
🏢 Intercontinental Exchange
📍 Pune