- Provide consistent, qualified, and high-quality client support to our client base through an online support queue
- Communicate and collaborate across teams and departments to help resolve issues.
- Become proficient on the Knowledge Services learning platforms (ModMed U and ModMed Communities) to provide both client and internal support.
- Performs administrative duties in support of Knowledge Services projects and initiatives.
- Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed s visual brand identity.
- Opportunities to support the creation of video and written educational content.
Experience and Skills Requirements:
- Entry level position; associates degree preferred.
- Excellent spelling, grammar, and punctuation
- Moderate to high technical aptitude
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to manage multiple tasks and prioritize as needed.
- Motivation to provide exceptional customer service.
- Expertise in evaluating, troubleshooting, and following up on customer issues.